Please read the PredictorBet Terms carefully and if you do not accept the PredictorBet Terms, do not use the PredictorBet Services
- The Website predictorbet.co.uk along with the Mobile, Tablet and other PredictorBet apps (all of which together are referred to as the “Apps”) are operated and controlled by PredictorBet Ltd, whose registered office is at Villa House, 7 Herbert Terrace, Penarth, CF64 2AH.
- Collectively the Website and the Apps are referred to herein as the “PredictorBet Services”
- The provision of this site to users in Great Britain is licensed and regulated by the Gambling Commission of Great Britain (“GBGC”) (under licence number 0000-050187-R-327610-001) We at all times comply with all applicable regulations of the GBGC in relation to the use of this site by individuals located in Great Britain.
- Use of the PredictorBet Services is restricted to individuals located in the UK.
- References in these Terms and Conditions to “PredictorBet”, “we”, “us” or “our” will be to PredictorBet Ltd.
2.1. By using the PredictorBet Services, you agree to be, and are, bound by:
2.1.1. these PredictorBet General Terms and Conditions;
2.1.3. the Game Rules;
and are deemed to have accepted and understood all of the above. If you do not accept the above, you may not proceed to gamble with PredictorBet.
2.2. All of the terms and conditions, rules and policies referred to in Clause 2.1 shall be collectively referred to as the “PredictorBet Terms”. In the event that there is any specific conflict or inconsistency between any of the individual parts of the Terms and Conditions making up your contract with PredictorBet, the PredictorBet General Terms and Conditions shall prevail.
3.1. PredictorBet reserves the right to amend the PredictorBet Terms at any time, as may be required for various reasons including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons.
3.2 Where we wish to make material changes to the PredictorBet Terms, we will give you as much prior notice of such changes as is reasonably practicable but in any event customers will be notified of material changes before they come into effect. Any such revision will be binding and effective from such date as is specified in such notice.
3.3 If any change is unacceptable to you, you should cease using the PredictorBet Services and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.
4.1. In order to register an account (an “Account”) with us you hereby agree, warrant and represent that:
4.1.1. you are at least 18 years of age (PredictorBet reserves the right to request proof of age documentation from any applicant or customer at any time and to void any wagers with those persons under the age of 18. We refer you to section 12.4)
4.1.2. you agree to provide accurate registration information when opening your account, including without limitation your correct date of birth, together with valid identification proving same if required, your country of residence, your current address, email address and personal telephone number. You further agree to inform us of any changes in such details by contacting Customer Services. Your Account cannot be activated until you have provided all required information;
4.1.3 You authorise us to undertake any such age, address or other verification checks from time to time as we may require for compliance, security or other business reasons or as required by third parties (including, but not limited to, regulatory bodies) (“Checks”). You accept that we may from time to time and at our sole discretion utilise the Services of third party databases and data sources to validate the information You have supplied to us and You consent to Checks being made by these third parties.
4.1.4. you acknowledge that you are opening your account with PredictorBet solely for your personal use, and are acting as a principal and not as an agent on behalf of a third party;
4.1.5. All Predictions are personal and are not placed on behalf of any other person;
4.1.6. you will not attempt to sell or otherwise transfer the benefit of your account to any third party and nor will you acquire or attempt to acquire an account which has been opened in the name of a third party;
4.1.8. you are not prohibited for any reason from predicting with us or from using the PredictorBet Services (for example, but not limited to, employment restrictions, territory restrictions, etc); and
4.1.9 you understand and accept the risk that, by participating in the PredictorBet Services, You may, as well as winning money, lose money;
4.1.10. You agree that predictions are only valid when accepted in accordance with the applicable Game Rules;
4.1.11 you are not an undischarged bankrupt or in a voluntary arrangement with your creditors;
4.1.12. you are not currently subject to a self-exclusion from PredictorBet and neither we nor any other operator has excluded you from gambling;
4.1.13. you understand that it is your obligation to comply with the relevant laws and regulations in the country in which you are based; and
4.1.14 You agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection with any falsehood or inaccuracy contained in the information you provide to us.
4.2. For various legal, regulatory, commercial and/or other reasons, we do not permit Accounts to be opened by persons who are located in certain territories (and we do not permit Accounts to be accessed and operated in those territories). The territories which are prohibited may be changed by us from time to time, with or without prior notice to you.
4.3. The availability of our PredictorBet Services does not constitute an offer, solicitation or invitation by us for the use of our PredictorBet Services in any jurisdictions in which such use is prohibited by law. PredictorBet shall not be liable for any breach of any local, national, federal, state or other laws that may occur as a result of your using the PredictorBet Services.
4.4. In the event that you are found to have breached any of the terms in Clauses 4.1, 4.2 or 4.3:
4.4.1. we may cancel any Prediction you may have placed;
4.4.2. we shall not be obliged to pay any winnings which might otherwise have been payable in respect of any Prediction you placed; and
4.4.3. we may refer the matter to the police, guardians or family members, or any other appropriate regulatory authority.
4.5 It is your responsibility to keep your contact details up-to-date on your account. Failure to do so may result in you failing to receive important Account related notifications and information from Us including changes we make to the PredictorBet Terms, and may also result in Predictions or payments being declined or payments being issued incorrectly
4.6. One Account is permitted per customer. You accept that you must not attempt to open any duplicate Accounts. PredictorBet monitors all Accounts and reserves the right to close any duplicate Accounts and to cancel any Predictions on duplicate Accounts.
4.7 PredictorBet also reserves the right to suspend or close any Account and cancel any associated Predictions where the Account holder and the owner of the funding instrument are not the same.
4.8 Employees of the PredictorBet Group may not open an Account or register on the Website or for any of the PredictorBet Services, whether in their own name or on behalf of a fellow employee, friend, relative or anyone else.
4.9 PredictorBet reserves the right to refuse to register you as an account holder, either with or without cause. PredictorBet reserves the right to suspend or terminate your account at any time, either with or without cause, upon notice (we will use our reasonable endeavours to give such notice to you either before or after suspending or terminating your account). Following termination or suspension of your account, we will endeavour, in the normal course of events, to comply with any valid contractual obligations made in accordance with these Terms and Conditions.
5.1 To open an Account, each customer will choose its own confidential username and password. You are solely responsible for the security and confidentiality of your account. In particular, you agree to keep your username and password strictly confidential and you are responsible for any misuse of your password.
5.2 If another person accesses your Account, you are solely responsible for all their actions whether or not their access was authorised by you and you hereby indemnify us and hold us harmless against all costs, claims, expenses and damages howsoever arising in connection with the use of or access to your account by any third party as a result of your negligence, breach of these PredictorBet Terms, fraud, dishonesty or criminal activities.
5.3. Please contact us on 02920 02 03 00 as soon as is possible if you have lost or forgotten your Account details. You agree to inform us as soon as is possible (by telephone, where possible) if you believe that your Account information is being misused by a third party so that we may suspend your Account to prevent further abuse.
5.4. We recommend that you disable any automatic password memory in your browser prior to using the PredictorBet Services. This will help to limit the risk to you of unauthorised use of your Account.
5.5 In accordance with our Responsible Gambling Policy, we advise that if your computer is used by children that any information in relation to Your Account is kept confidential and secure. We recommend that you make use of parental control software such as Cybersitter (www.cybersitter.com).or Netnanny (www.netnanny.com) to facilitate this.
6.2 We may use your username and/or first name and/or initials and region and the amount of any winnings you may have received for advertising or promotional purposes without additional compensation. You agree to give us your consent to use your details in this regard.
7.1. In order to participate in any Predictions available via the PredictorBet Services, you must deposit monies into your Account from an account or source of funds of which You are the account holder and which you are lawfully permitted to transfer. The minimum deposit amount is £5.00.
7.2 You agree that PredictorBet is not liable should you fail to comply with the above and use funds which you are not permitted to use.
7.3 Under the licensing conditions of the UK Gambling Commission, we are required to inform players in the UK who use our facilities as to the level of protection afforded to UK Customers’ Funds in the highly event of insolvency.
7.4 PredictorBet holds Customer Funds separate from company funds in a separate bank account which we hold with our corporate banking providers. In the highly unlikely event of insolvency, these funds are not otherwise protected. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation.
You can find further information about the Gambling Commission’s categories of protection for Customer Funds here: http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx
7.5 As required by our anti-money laundering obligations, we reserve the right to raise queries regarding the source of any funds placed on deposit. PredictorBet may, acting reasonably, suspend or terminate any Account where the response to such query/queries is not in its view satisfactory and/or may pass on such information as it deems necessary to any relevant authority.
7.5 You accept that all transactions are checked to prevent money laundering and You accept that we may from time to time and at our sole discretion utilise the Services of third party databases and data sources to validate the information You have supplied to us and You consent to these Checks being made by these third parties.
7.6 You accept that any transactions made by you which PredictorBet deems suspicious, may be reported to the appropriate authorities.
7.7 You accept that your account shall not be used as a bank account and deposits should only be made with a view to using funds to place Predictions or wager. Should you make repeated deposits and/or withdrawals with minimal or no commensurate betting or gaming activity, we reserve the right to pass on to your account, without prior notice, any bank charges we have incurred (whether or not we close or suspend your account). We will notify you via email when these charges are deducted from your account.
7.8 You hereby agree, warrant and represent that:
7.8.1 all money that you deposit in your account is untainted with any illegality and, in particular, does not originate from any illegal activity or source; and
7.8.2 all payments made into your account are authorised and you will not attempt to reverse a payment made into your account or take any action which will cause such a payment to be reversed by a third party, in order to avoid any legitimate liability. In the event of any of the foregoing occurring, you agree to indemnify us and hold us harmless against any costs, claims, damages and expenses arising in connection therewith and to refund and compensate us for any losses we would otherwise incur arising from such actions including any expenses incurred by us in the process of recovering such amounts.
7.9 Please note that a minimum Account deposit of £5.00 applies. It is your responsibility to maintain sufficient funds in your Account, and to stake your Predictions accordingly. Credit is not permitted. We reserve the right to void any Prediction which may be inadvertently accepted if your Account does not have sufficient funds to cover the whole of the Prediction and/or to recover the amount of any shortfall. PredictorBet Ltd is not a financial institution and no interest is payable on Account balances.
7.9 In line with our Responsible Gambling Policy, you may choose to set deposit limits – you may find details of how to do this here.
8.1 Predictions can only be placed on the outcome of a future event or race before the event starts, per the Game Rules. In the event of there being a dispute over the time at which a Prediction was placed or whether a Prediction has been placed, then the time at which it was recorded on the transactional log will govern settlement. If an attempted bet was not recorded on the transactional log, no Prediction shall be deemed to have been placed. You should check your Account balance each time you use the PredictorBet Services.
8.2. PredictorBet reserves the right to accept or decline the whole or part of any proposed Prediction at any time in our sole discretion, or where You have breached the PredictorBet Terms and Conditions.
8.3. You agree to pay us for all Predictions that are placed with us using your Account. Predictions placed by credit/debit card or any other means do not become valid until we have received payment or unless, at our discretion, we allow the Prediction subject to authorisation. If payment has not been received before an event commences, then that Prediction is automatically void unless we communicate otherwise to you at the time of the attempted placing of the Prediction.
8.4 Predictions must be made via the Websites or via the Apps. You accept that using the Apps outside of a WiFi network may result in data charges from your mobile network provider. PredictorBet will not be responsible for any data charges incurred as a result of your using the Apps.
8.5 Please familiarise yourself with betting and gaming terminology and how the various Predictions, predictions and games are operated by reading the Game Rules. If you have any queries relating to the foregoing, please contact us. PredictorBet cannot accept any responsibility if you place a Prediction in circumstances where you do not fully understand any of the terms involved or how the bet or game is operated.
8.6. You must exercise your own judgement in placing a Prediction.
8.8 Predictions are accepted up to the start time of an event or a pre-determined time, whichever is earlier. However, PredictorBet may allow a grace period for some sporting events during which Predictions will be accepted but we reserve the right to void any or all Predictions should we think there has been a significant development in the event prior to placement or purported placement. PredictorBet reserves the right to void any Prediction if accepted in error after predicting has closed or where the event was resolved or at a stage where the customer could have an indication of the outcome. In such circumstances, we will normally return your stake.
8.9 PredictorBet reserves the right to withhold payment and to declare Predictions on an event void if we have evidence that the following has occurred:
8.9.1 the integrity of the event has been called into question;
8.9.2 the prize pool has been manipulated;
8.9.3 unfair external factors or influences (e.g cheating) has taken place;
8.9.4. collusion with other individuals using the PredictorBet Services has taken place (PredictorBet reserves the right to void any or all Predictions made by, any group of people acting in conjunction with each other, or any individual acting alone, in an attempt to defraud PredictorBet);
8.9.5 match rigging has taken place;
8.9.6 criminal activity has taken place. “Criminal activity” shall include, without limitation, money laundering and any offence under section 33 of or any offence listed as a relevant offence under the Gambling Act 2005
8.9.7 use of “Unfair Advantage” has taken place, which shall include, without limitation, the exploitation of a fault, loophole or error in our or any third party’s software used by You in connection with the PredictorBet Services including, in respect of any game, the use of automated software tracking of users of the PredictorBet Services (‘bots’) to the disadvantage of us or other users of the PredictorBet Services.
8.10 Criminal Activity and use of an Unfair Advantage in relation to the use of the PredictorBet Services is strictly prohibited and will constitute a material breach of these Terms & Conditions and will result, at our sole discretion, in your account being immediately closed and any winnings on that account being forfeited by You.
8.11. Guaranteed prize pots and other special offers or promotions are available at the discretion of PredictorBet and can be restricted on an individual Account basis at any time.
8.12. It is a condition of our acceptance of Predictions from you, and by offering to place a Prediction with us you represent and warrant, that:
8.12.1 you have not relied on the advice of any PredictorBet employee relating to any Prediction;
8.12.3. where the Prediction is placed on the outcome of a race, competition or other event or process or on the likelihood of anything occurring or not occurring (“the event”), you do not know the outcome of the event; and
8.17.3. you are not misusing “Inside Information” to place a Prediction. “Inside Information” means any information which has not been made public and, if it were made public, would be likely to have a material effect on the relevant market relating to the event.
8.13. In the event of any representation made by you in Clause 8.12 proving to be false, PredictorBet reserves the right to void Predictions, suspend your account, and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the Prediction.
8.14. In the event of a warning being received by PredictorBet in relation to suspicious or irregular betting patterns and possible instances of event manipulation PredictorBet reserves the right, in its absolute discretion, to:
8.14.1. suspend its offering on any event or series of events;
8.14.2. delay and/or withhold payment on any event or series of events until the integrity of such event or series of events has been confirmed:
- by the relevant sports federation or governing body (where applicable); or
- by PredictorBet using its reasonable discretion
8.15 Game Rules for individual games can be found within the Apps and on the Website
8.16 Game Rules cover all sports, but are superseded by any rules specific to individual sports.
9.1 Results of events will be as published and confirmed by our contracted third party results services, Stats. We are not responsible for errors in the results data which they transmit to us.
9.2 Predictions are settled in accordance with the Prize Distribution Matrix relevant to the Game, as defined in the Game Rules.
9.3 In the event of a draw amongst more than one player in the final prediction positions, the Draw Division Rules apply, where the prize pot for each of the positions in the draw scenario is added together and divided equally amongst the number of players in the draw scenario. The players in positions below are moved down accordingly.
9.4 Any amount of winnings or losses relating to your Predictions will be rounded to the nearest two decimal places. If the amount ends in 0.5 it will be rounded up.
9.5 . Any queries relating to a Prediction must be raised no later than six months after the last event in the Prediction has been settled. We cannot guarantee that we will be able to respond to your query if it is not raised within this time. You may also raise your queries with any of the parties listed in our Complaints & Disputes Policy. We refer you to Section 19 of this document.
10.1. PredictorBet is not responsible for any taxes that may be payable by you whether on any Predictions, on any winnings or otherwise.
10.2. All cleared winnings will be credited to the customer’s Account upon confirmation of placements per Game Rules. Depending on the sport, this make take up to 12 hours. This balance will remain in your account unless you submit a request that part, or all, of the outstanding balance is returned to you.
10.3 Any winnings not cashed out will remain in your Account until the Account is closed or withdrawn.
10.4 We reserve the right to suspend payment of winnings due to events beyond our control.
10.5 Where winnings are paid out in error to your Account, you agree to us reversing the transaction.
11.1 We have a number of controls and checks that take place before any withdrawal request is processed. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. All withdrawals requests are therefore only processed after the expiry of a period of 12 hours from the withdrawal request being made.
11.2 You may request withdrawal of funds from Your Account at any time provided that:
11.2.1 All payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
11.2.2 You accept that all transactions may be checked pursuant to applicable anti-money laundering regulations and rules. To this end we reserve the right to seek such other information as we might require in order to confirm your identity and compliance with these PredictorBet Terms and any other applicable rules, laws or regulations.. PredictorBet reserves the right to decline and/or reverse the withdrawal of unspent or otherwise unused deposits until the verification of these funds is deemed satisfactory. Please also note that where additional verifications are required in connection with the above, this may cause an additional delay when withdrawing funds; and
11.3 Where a debit or credit card was used to make the initial deposit, all payments made to a customer as part of a withdrawal of funds will only be made to the same debit or credit card used to deposit monies with PredictorBet up to a maximum of £5000 per day. Note that on the first occasion that a cash out is made to a stored card, a test transaction to the value of £0.10 will be withdrawn to prove the validity of the card. This forms part of our Anti Money Laundering Checks. The £0.10 transaction will be returned to you along with the requested cash out amount, subject to 11.2.
11.4 We do not charge you for withdrawals although you should check with your bank and/or other payment service provider as to whether they will levy any such charges.
11.5. Please note that your bank can take up to 5 working days to return withdrawals to your debit or credit card.
11.6 The maximum payout to any one customer in any twenty four hour period regardless of size of stake or number of Predictions are as set out in the Game Rules. PredictorBet will not under any circumstances pay any amounts in excess of those limits to a customer for any purported winnings exceeding these limits.
11.7. Any changes to your personal/card details must be advised to us as soon as is possible, as failure to do so may result in your deposit or Predictions being declined by your bank.
11.8 As well as informing your bank, please inform us as soon as is possible should your debit or credit card be lost or stolen. If you or your bank advise us that your card has been lost or stolen, no further Predictions will be accepted on your Account until you contact us with further instructions.
11.9. While we shall take all reasonable steps to avoid mistakes, outside of where we are negligent, PredictorBet cannot accept any responsibility or liability for any errors or omissions in respect of withdrawal of funds or lodgements to Accounts. Should funds be debited or credited incorrectly, it is the customer’s responsibility to notify PredictorBet without delay, and we shall endeavour to rectify such error.
12.1 Without restricting our ability to rely on other remedies that may be available to us, we may suspend or terminate your Account and/or cancel any Predictions placed by you at our absolute discretion if we suspect that you:
12.1.2 are engaging in illegal or fraudulent activity while using our PredictorBet Services;
12.1.3 are taking unfair advantage over us or any other player or are otherwise acting in an unfair manner (for example, by exploiting a fault, loophole or error in our software, by collusion or by any other means);
12.1.4 may be having difficulties obtaining credit, have become bankrupt or that you may have self-excluded.
12.2 Upon the suspension and/or closure of Your Account for any reason (other than for Self- Exclusion) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us.
12.3 We shall address the issue that has given rise to Your Account suspension/closure with a view to resolving it as soon as reasonably practicable so that Your Account can, as appropriate, either be re-activated or closed.
12.4 If we are unable to confirm that you are 18 or over then we may suspend your Account until such time as we are able to confirm that you are of the relevant age. If You are subsequently proven to have been under the relevant at the time You made any gambling or gaming transactions with us, then:
12.4.1 your Account will be closed;
12.4.2 all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned to the payment method used for the deposit of such funds, wherever practicable; and
12.4.3 any winnings which You have accrued during such time when You were under the relevant age will be forfeited by You and may be deducted from the amount of any deposit returned. You will return to us on demand any such funds which have been withdrawn from Your Account.
12.4.4 All cases of underage gambling will be reported to the UK Gambling Commission who may refer the matter to your local prosecution authorities
13.1. PredictorBet makes every effort to ensure that no errors are made in games published or Predictions accepted. In the unlikely event that such errors do occur, PredictorBet reserves the right to correct any obvious errors and to void any Predictions placed where such have occurred. We will take any such action within a reasonable timeframe.
13.2 As soon as you suspect or become aware of an error you shall immediately cease play and inform us as soon as reasonably practicable of any such error or suspected error.
13.3 If you are incorrectly awarded any winnings as a result of (a) any human error; (b) any bug, defect or error in the Software; or (c) the failure of the relevant Games product or the Software to operate in accordance with the rules of the relevant game, then PredictorBet will not be liable to pay you any such winnings and you agree to refund any such winnings that may have been paid to you as a result of such error or mistake.
13.4 Should funds be credited to a customer’s Account in error, it is the customer’s responsibility to notify PredictorBet of the error without delay. Any winnings subsequent to the error and prior to the notification of PredictorBet, whether linked to the error or not, shall be deemed invalid and returned to, or otherwise be reclaimable by, PredictorBet.
13.5. Where you have used monies which have been credited to your Account or awarded to you as a result of an error to place subsequent Predictions, we may cancel such Predictions and/or withhold any winnings which you may have won with such monies. If we have paid out on any such Predictions or gaming activities, such amounts shall be deemed to be held by you on trust for us and shall be immediately repaid to us when a demand for payment is made by us to you.
14.1 We may restrict your access to PredictorBet, suspend or terminate your account, withdraw your offers for Predictions, void any Predictions outstanding to your account in our absolute discretion without cause at any time including if:
14.1. there is a technological failure;
14.1.2 we suspect that you are engaging in illegal or fraudulent activity;
14.1.3 we suspect that you have (or may have) breached any part of this Agreement;
14.1.4 we suspect you are acting in a manner that is detrimental to the conduct of our business or which may result in legal liability for you, us or third parties;
14.1.5 we suspect that you may be having difficulties obtaining credit;
14.1.6 we have the right to do so as set out in any of our other policies;
14.1.7 you are prohibited from entering into a Prediction by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you; or
14.1.8 you place a Prediction on any sporting match or event in which you take part.
14.2 In relation to any cancelled or void Predictions, we reserve the right at any time to offset any amount on deposit in your Account against any amounts owed by you to PredictorBet, and if there are insufficient funds in your account, demand that you pay us the relevant outstanding amount relating to these Predictions.
15.1 You undertake that all money that you deposit in your account is untainted with any illegality and, in particular, does not originate from any illegal activity or source.
15.2 PredictorBet will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty or criminal acts. PredictorBet reserves the right to suspend or terminate any Account it believes to be involved in fraud, money laundering and/or any other form of illegal or suspicious activities and to report such details as it reasonably considers are necessary to relevant authorities.
15.3 The customer shall indemnify and shall be liable to pay to PredictorBet, on demand, all costs, charges or losses sustained or incurred by PredictorBet (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the customer’s fraud, dishonesty or criminal act.
15.4 PredictorBet has a zero tolerance policy towards fraud and cheating, and any such actions will be reported to the relevant authorities.
16.1 Social responsibility is at the heart of our ethos, and we fully appreciate our remit to promote responsible gambling – that is, the promotion of gambling in a safe, secure and supportive manner. We hope that all players have an enjoyable and entertaining experience with us at PredictorBet – but we also want to make sure that you gamble responsibly, and within limits that you are comfortable with.
16.2 We provide a number of responsible gambling tools within the platform to help you manage your gambling activity – please refer to the PredictorBet Responsible Gambling Policy where you will also find contact details for organisations where you can seek further support.
16.3 PredictorBet provides a self-exclusion facility to help you if you feel that you have developed a gambling problem.
16.4 Our self-exclusion involves a joint commitment from us and you. We will take reasonable steps to prevent you re-opening your account or opening new accounts. However, during the period of your exclusion, you must not attempt to re-open your account or to try and open new accounts. We shall not be liable for any losses you may suffer if you circumvent our self-exclusion procedures and continue to use our PredictorBet Services or if you continue to gamble with any third party. You will inform us as soon as you become aware of any errors in respect of any player protection mechanisms we make available to you. If you do not inform us when you become aware of such errors, then we shall not be liable for any losses which you may suffer
16.5 At your request, we will as soon as is reasonably practicable take steps to prevent you from using your account for a specific period, as determined by you, of between 6 months and 5 years. If a specific period is not given, we will exclude you for the minimum period of 6 months.
16.6 We will also take reasonable steps to prevent the opening of new accounts. To this end, we may retain such personal data as is necessary (and for as long as is necessary which may be indefinitely) to implement the facility as effectively as possible, including for example your name, address and credit/debit card details.
16.7. Accounts that have been self-excluded are unable to be reactivated under any circumstances until the expiry of the self-excluded period. At the end of the period, you may recommence predicting by telephoning our ‘Customer Support Team’ (email is not accepted) after a 24 hour waiting period has lapsed.
16.8. Self-excluding from PredictorBet will not affect your marketing preferences with third parties, including with advertising websites or other third party affiliates. We strongly recommend that you also contact such third parties and opt out from receiving any gambling related communications from them.
17.1 Please contact our Customer PredictorBet Services if you wish to close your Account. Account holders who wish to recover funds held in a closed, locked or excluded account are also advised to contact Customer PredictorBet Services.
17.2. After your account has been closed, it will remain closed unless and until you ask for it to be re-opened. However, we may refuse to re-open your account in certain circumstances (including where a permanent exclusion or self-exclusion has been applied to your account pursuant to our Responsible Gambling Policy)
17.3. We are entitled to close your Account at our discretion and without having to disclose any reasons, and where deemed necessary on written notice (or attempted notice) to you using the contact details you have provided. Any balance in your Account may be cashed out, provided that you have complied with these PredictorBet Terms.
17.4 Your sole remedy in the event of termination of your Account by us for any reason shall be the re-imbursement of any undisputed Account balance you may then have (and we shall have no further liability to you whatsoever).
18.1 The security of your account and personal information is paramount to us. We deploy a raft of security measures including fully encrypted data transfer to ensure that all customer funds and personal details are stringently protected.
18.2 All transactions made with PredictorBet are encrypted using 128-bit SSL encryption meaning that each piece of information you enter will be scrambled and therefore unreadable. SSL (Secure Sockets Layer) is the most widely used security technology for establishing an encrypted link between a web server and a browser, ensuring that all data passed between the two remains private. You can rest assured that SSL encryption is deployed by PredictorBet as a padlock symbol will appear in your browser (usually on the right-hand side of the address bar).
18.3 Like all gambling companies, PredictorBet is required to collect personal information during the registration process in order comply with legal and regulatory requirements. We understand that we have a responsibility to protect your personal information and maintain your privacy, and so you can rest assured that your information can only be accessed by our team when there is a business need to do so. Access to customer’s personal information is limited to selected individuals and is fully monitored.
18.4 We take the security of our customer’s data very seriously and we review our safety protocol on a regular basis in order to guarantee the security of our customers. However, if you believe you have discovered a potential security vulnerability within PredictorBet. Please help us address this as quickly as possible by reporting your concerns to email@example.com
18.5 PredictorBet is not liable for the failure of any equipment or software, wherever located or administered, or whether under our direct control or not, that may prevent the operation of our PredictorBet Services, impede the placing of orders for Predictions or the acceptance of Predictions, or prevent you from being able to contact us. We will not be liable for any loss of content or material uploaded or transmitted through the websites and you confirm that we shall not be liable to you or any third party for any modification to, or suspension or discontinuance of, the PredictorBet Services. We reserve the right to cancel or suspend the PredictorBet Services without incurring any liability.
18.6 PredictorBet shall not be liable for any Prediction not being placed for any reason (unless as a result of negligence by PredictorBet) or you being disconnected from the PredictorBet Services, including but not limited to failure or disconnection of computer, telecommunications PredictorBet Services, internet or otherwise, and the balance of your Account will at all times be as is recorded on our server.
18.7 You warrant, represent and undertake that you shall not knowingly or negligently interrupt, corrupt or exploit for any purposes not intended by PredictorBet any of the PredictorBet Services, including for example by:
18.7.1 attempting to gain unauthorised access to any of the PredictorBet Services, the servers on which the PredictorBet Services are hosted or any server, computer or database connected to the PredictorBet Services;
18.7.2 using any features which may affect the function or performance of the PredictorBet Services in any way for example (but not limited to) releasing viruses, worms, trojans or similar material that may be malicious or harmful;
18.7.3 interfering or tampering with, removing or otherwise altering in any way, any information in any form which is included in or on any of the PredictorBet Services; or
18.7.4. attacking the PredictorBet Services via a denial-of-service attack or any other form of attack or interference.
18.8 We reserve the right to pursue you for any loss we suffer as a result of any infringement by you of any of your obligations under this Clause 24. Further, please be aware that we may share your details with law enforcement authorities in the case of any criminal, or suspected criminal, activities by you.
19.1 Our aim is to offer outstanding service to all of our customers. However, we recognise that we may not always get things right. If you are unhappy with the PredictorBet service, or if you have concerns over the settlement of a gambling transaction, we invite you to discuss your complaint with our team.
19.2 In the first instance, please email or call Customer PredictorBet Services on 02920 020300. We will investigate your concerns and respond within 48 hours. We will give you a Complaints Reference Number at this stage.
19.3 If you are unhappy with the response to your concern, then you may ask for it to be escalated to a Customer PredictorBet Services Manager, who will respond within 48 hours. If we need additional time to investigate the matter, we will let you know.
19.4 If you are still not satisfied with our response, you can contact the Independent Betting Adjudication Service (IBAS) quoting your Complaints Reference Number. You can reach IBAS here:
19.5 Once you submit your complaint to IBAS they will ask us to provide any relevant information and will investigate on your behalf. There is no charge to you for using this service. The dispute will be put to an independent panel of experts who will make a ruling. PredictorBet will abide by this ruling and take any action required.
19.6 Instead of approaching IBAS directly, you may if you so wish use the PredictorBet Services of the European Commission’s Online Dispute Resolution platform which is available at https://webgate.ec.europa.eu/odr/ In doing so, you will be directed to the relevant adjudicator but please do not that in taking this option, the dispute resolution process may be prolonged.
21.1. The PredictorBet Services are provided ‘as is’ without any express or implied warranty of any kind, and all warranties including warranties of merchantability, non-infringement of intellectual property rights, fitness for any particular purpose, and of completeness or accuracy of content are hereby excluded to the fullest extent permitted by law. Neither PredictorBet nor any of its licensors gives any warranty that the supply of material and content on the websites (including but not limited to racing silks, form and racing previews) will be uninterrupted, timely, secure or error free or that the websites and the PredictorBet Services are free of viruses or bugs and no warranties are given as to the accuracy of material or content comprising the PredictorBet Services.
22.1 We are not liable for any loss or damage that you may suffer because of any act of god; power failure; trade or labour dispute; act, failure or omission of any government or authority; obstruction or failure of telecommunication PredictorBet Services or networks; or any other act, omission, delay or failure caused by a third party or otherwise outside of our control.
22.3 You hereby accept that by using the PredictorBet Services, there is a risk that you may, as well as winning money, lose money. You agree that your use of the PredictorBet Services is at your own risk and we accept no responsibility and shall not be liable for any consequences that are alleged to have occurred through your use, or misuse, of the PredictorBet Services.
22.5 We (and/or our third party service providers, to the extent relevant) shall not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise arising for loss of profits, loss of revenue, loss of business, loss of data, loss of business, loss of business information, business interruption, loss of reputation, loss of opportunity, or loss of goodwill, or for any indirect, special or consequential loss, even if such losses are foreseeable or if we have been notified of the possibility of such losses.
23.1 All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained forming any part of the products, games and PredictorBet Services including all intellectual property rights in the name “PredictorBet”, “PB” logos, designs, trademarks and other distinctive brand features of PredictorBet are subject to copyright and other proprietary rights which are either owned by us or used by us under licence from third party rights owners. Subject to these Terms and Conditions, to the extent that any material comprised within the PredictorBet Services may be downloaded or printed then one copy of such material may be downloaded to a single device only (and hard copy portions may be printed) solely for your own personal and non-commercial use on an entertainment basis only.
16.2 Under no circumstances shall the use of the Website or PredictorBet Services grant to You any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party. You must not, nor must You allow any other person to copy, store, publish, rent, license, sell, distribute, alter, add to, delete, remove or tamper with the Website, any part of it including any copyright, patent, trade mark or other proprietary rights notices affixed to the Website, any proprietary software compromising the Website and/or any software made available for download without our express prior written consent.
24.1 At PredictorBet’s discretion, the PredictorBet Services may contain links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by PredictorBet of the contents on such third party websites. PredictorBet is not responsible for the content of linked third party sites and does not make any representations regarding the content or accuracy of materials on such third party sites.
24.2 PredictorBet generally welcomes the hyper-linking to our Websites from other appropriate websites provided such links are to our homepage (and no deeper within the Websites) and provided PredictorBet gives its written consent to the establishment of such links. PredictorBet reserves the absolute right to refuse to consent to such links without giving reasons. Any links to the Websites from another website must be presented in such a manner that the viewing of the Websites is not impaired by framing or similar techniques that may impair a browser’s experience.
25.1 Notices and other communications delivered or mailed to the postal address or to the electronic-mail address provided by you shall, until we have received notice in writing of any different address, be deemed to have been personally delivered once sent whether actually received or not.